Sorry, Not Sorry – How to Stop Over Apologizing and Feeling Guilty in Your Business
Do you ever feel guilty or “mean” when dealing with clients…even when you’re just trying to run your business? Is the customer really always right, no matter what? Do you sometimes feel that the harder you try to please a client, the more difficult they become? Whether it’s dealing with pushback on price negotiations, collecting payment, or just trying to get clients to answer your questions or return your emails, many event pros struggle with creating firm boundaries with clients, and worse, apologize constantly…even when they’ve done nothing wrong. There’s a better way!
Learn, from our speaker Jennifer Trotter, how to master conflict resolution and communication techniques that will enable you to take back control and stop apologizing all the time….all while still being kind and delivering stellar service.
*By attending this webinar, you are eligible to earn 1 CMP and 1 CPCE continuing education hour. *
NACE has been approved by the Events Industry Council (EIC) as a Preferred Provider of the above-listed continuing education course, which qualify for CMP continuing education credit.